<< All Policies

Last Updated: August 22, 2019

Our most important policy is to always try to make our customers happy. That said, here are the official details around how we operate. If you have any questions not covered here, feel free to contact us at any time.

For our general Terms of Use, please see Terms of Use. Acceptance of our Terms of Use also implies explicit acceptance, without limit, of this policy and its terms.

Thanks for ordering from Francis King Tea & Coffee Co! If you are not entirely satisfied with your purchase, we're here to help. Before initiating any return, or if you have any questions, we encourage you to contact us directly.

Items not eligible for return include Francis King Tea & Coffee Co product purchased through a third party, any product received as a "trial" or promotional item, and item where any amount of the purchase price has been paid by or through a third party.

Returns

If you have any issues with your coffee, or if there are errors in your order, please contact us within 2 days of the date of delivery. We will do our best to ensure that you are satisfied.

Generally, we do not accept returns on Food Products due to their perishable nature. However, we are quite willing to resolve problems as they arise.

In all cases, we do not accept any return item without prior authorization from Francis King Tea Coffee Co.

If a return is authorized by Francis King Tea & Coffee Co

we will provide the address where to send the item. The address may be change depending on the product being returned

Shipping on returned items must include tracking

You will have 15 calendar days to return an item from the date you received it. The 15 day return window is from the recorded date your item was delivered until the date you ship it to Us.

Unless agreed otherwise in writing from Francis King Tea & Coffee Co; to be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping, if any, will be deducted from your refund.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Exchanges

Francis King Tea & Coffee Co does not exchange products. If you are in any way dissatisfied with your purchase, we encourage you to contact Us directly.

Contact Us

If you have any questions on how to return your item to us, contact Us.